Social media is among the hottest activities online. It comes in many different flavors: the “big 3” (LinkedIn, Facebook, and Twitter), Pinterest, Tumblr, Google+, and many others. When done in a way that generates conversation and connections, blogging becomes one of the most effective social media platforms available. And yet, using any of these platforms […]
The Whats, Whos, Hows, & Whys of Shareworthy Customer Service By Tim Miles Sometime last year, I began receiving emails from a blog titled The Daily Blur, written by Tim Miles. I have no idea why I got on the list (though I’m sure I subscribed) but I found value in almost every email, so […]
Quiz: What’s the task that’s on your list over and over, daily or weekly, that makes you groan every time you think about it? Maybe it’s keeping your time, filing expense reports, updating your LinkedIn contacts, or reviewing and paying invoices. Pick the one that nags at you the most, the one that feels like […]
I’m back in the office this week between two business trips. Last year, I decided to cut back on travel, and I’m now away less than a week each quarter – not counting my annual 3-week vacation. Being in the office more than out has highlighted the importance of staying on task in a few […]
Book Review: Strategy and the Fat Smoker By: David Maister As the title of David Maister’s book Strategy and the Fat Smoker suggests, the problem isn’t that we don’t know what to do: it’s that we do know and yet we choose to ignore that knowledge. Maister promises a dose of “real” strategy: “Real strategy […]
I love college football. There’s something about the rivalry, the enthusiasm of players (most of whom have to know they’re playing for the love of the game, not for a shot at the pros), and the strategy that’s great fun to watch. Football also offers lessons for business development, as I noticed recently. A few […]
What does “great lawyering” mean? To many attorneys, great lawyering means possessing enormous technical expertise, good judgment, and years of experience in which to develop those attributes. That’s what we all seek to develop, and it’s usually what we admire in others. But what do clients mean? That’s the question that really matters. Approval from […]
I’m on a rant. Last week, I spoke with a potential client who shared that his practice has been shrinking in the last few years. We discussed his obstacles and his opportunities, and there’s quite a bit he can leverage. The problem became apparent, though, when I asked what he’s tried. One brief example of […]
Time is speeding up. I never quite understood the theory of relativity on a visceral level until I thought about it with reference to time a few years ago. Here we are at the end of 2011, and yet it feels like the year has hardly begun. I’ve been working on my 2012 goals – […]
Failure is often a difficult topic for high performers. After all, those who achieve much do so by making it a habit to avoid failure. More than a few times, when I’ve talked with my own coach, the conversation has ended up with me saying, “Well, that’s fine, but failure just isn’t an option for […]