Tag Archive for: clients

I’m attending a conference this week, so I thought I’d load up a few links to good articles and blog posts some of you may not have seen.

Seven Simple Suggestions for Success and Happiness in the Law  The JD Bliss Blog recently posted a summary of a commencement speech by Stephen Ellis, a lawyer who has happily practiced for 36 years.  The suggestions are deceptively simple:

• Be there for your clients when they need you.
• Don’t be obnoxious.  Do a good job on the law, facts, and strategy, but don’t make it personal.
• Be enthusiastic about your clients’ matters; ask how something can be done rather than rattling off reasons why it can’t.
• Believe in your brain–some things people tell you really might not make sense.
• Stay focused and stay with it–renew daily your commitment to good work and reliability daily.
• Get “outside” yourself and participate in community events.  In addition to being a great way to meet more people and broaden your appreciation for your community, you have a lot to offer, and you’ll have fun.
• Be nice.  In Ellis’ own words, “Cliche it may be, but being pleasant and friendly makes the day’s good spots better and the rough spots smoother. And that makes everyone’s life better–for sure yours.”

Well said!

Building strong client relationships  Frank D’Amore, founder of Attorney Career Catalysts (a legal recruiting, consulting, and training firm), published a helpful article in The Legal Intelligencer recently, discussing how a first-year partner who has landed a major client can build a solid, long-term relationship with the client.  (I particularly appreciated D’Amore’s reminder not to focus so heavily on any single client that business development efforts slow down or stop.)  To build a strong client relationship, D’Amore recommends:

• Understand your client’s business and industry.
• Keep your client fully in the loop about what’s happening in the matter.
• Make your client look good at all times.
• Maintain regular contact with your client, even when there’s a lull in the representation.
• Consider how you might help key client contacts in ways that extend beyond legal services.

Stop blaming your Blackberry for your lack of self-discipline  Penelope Trunk, the Brazen Careerist, has a funny-because-it’s-true post about those whose lives are run by their Blackberries.  Yes, I understand needing to receive and respond to emails immediately sometimes, but anyone who’s ever complained about Blackberry bondage should read this post.  Just a clip (from the end of the post):

Blackberries are tools for the well-prioritized. If you feel like you’re being ruled by your Blackberry, you probably are. And the only way to free yourself from those shackles is to start prioritizing so that you know at any given moment what is the most important thing to do. Sometimes it will be the Blackberry, and sometimes it won’t. And the first step to doing this shift properly is recognizing that you can be on and off the Blackberry all day as a sign of empowerment.