Archive for month: August, 2017

Before I left for vacation, I’d settled into a nice routine with my workouts.  Up at 5, at the gym around 5:30, and done around 6:30.  It wasn’t easy (especially since I’m not at all a morning person) but it had become habit and I’d maintained the effort for months.

One of the first things I remember learning about working out (years ago!) is that the mind will give up before the body does.  That’s a mantra I use most days in the gym, especially when I’m pushing myself, when my legs or arms hurt, I’m out of breath, I feel like I can’t keep going, and I want nothing more than to stop.

I’ve learned, after a lot of work, that I can pay attention to the discomfort and doubts, or I can crank up the music and keep on going until I achieve what I know I can do.  Even though Lance Armstrong is operating under a shadow these days, he nailed it with this quote:

Pain is temporary. It may last a minute, or an hour, or a day, or a year but eventually it will subside and something else will take its place. If I quit, however, it lasts forever. That surrender, even the smallest act of giving up, stays with me. So when I feel like quitting, I ask myself, which would I rather live with?

There’s a confidence that comes with completing the designated task on a consistent basis.  It’s a confidence born of experience, and there’s no substitute for or shortcut to developing it. I haven’t hit my overall goals yet, but because I keep hitting the interim goals as planned, I know that I will reach that ultimate success. 

Even though I usually don’t let temporary discomfort derail me, I’ve learned that I need safeguards on some occasions.  Most recently, I knew I’d be facing a challenge to get back to the gym after being away for more than two weeks.  I wanted to be sure that I’d manage that challenge, so I booked an appointment with my trainer for the first day I planned to return to the gym.  No excuses on the time.  And, in fact, I booked a double appointment, for help with cardio as well as weight training.  No wiggle room on leaving out part of my planned workout.

And sure enough, the workout was not pleasant.  And my trainer encouraged me and pushed me, giving me the support and push that I needed so that I could do what I’d planned – and, in fact, to stretch a little bit further.  The next workout was much easier (mentally, if not physically), and my confidence continues to grow.

Questions for Reflection

The message here is pretty obvious.  Give some thought to these questions.

• How developed is your determination when it comes to business development?
• Are you making the most of your strengths and minimizing your weaknesses in rainmaking activities?
• Do you have a solid business development plan in place?
• Are you confident in your ability to put that plan into action and reach the goals you’ve set?
• Have you identified danger zones, when you may be likely to slide backwards?
• What support do you need to get through those danger zones and to stretch you beyond your comfort zone?  Do you need to line up additional help?

I recently spent nearly two hours sitting at an airport gate, sitting about 5 feet behind a stand with Delta American Express card representatives.  You’ve probably seen these stands: a table to the side of a concourse, with various promotional freebies, application forms neatly stacked, and one or two hawkers, trying desperately to get people to pause and fill out an application.

Annoying, right?  I drowned out the hawker’s calls.  But as I sat reading, I noticed that more people than usual were coming up to this table, and they were staying longer than usual to talk with the card rep.  So I started listening. And I re-learned something useful.

The average hawker bombards passersby with the “great offer” they simply “can’t pass up.” But this rep focused on individuals and engaged them: “You, miss, in the red shirt!  Where are you headed today?”

Some people ignored him, but over and over, people paused, walked to the stand, and talked with the rep.  Some told him about their travel delays.  Others told him about the jobs they were traveling for or the family they were leaving behind.  Several soldiers told him what it’s like to be on leave from duty in the Middle East.  And the marketer listened.  He asked questions and empathized.  He was genuinely present with the people who were talking with him.

After he’d heard some part of their travel story, he’d weave in his offer: “Man, wouldn’t you like to get an extra 10,000 miles so you can get back to see her more often?”  Sure, the rep was trying to get people to apply for a credit card, but he was doing it by connecting with people, by building a relationship, albeit a brief one.  And almost without exception, the people who stopped in front of the display filled out something, whether a credit card application or a Delta mileage program application.

Observing this guy reminded me of a Maya Angelou quote: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”  What I saw was the power of listening and genuine, though brief and superficial, connection.

The contrast was clear when he went on break and another pusher took his place.  This hawker didn’t engage people.  He threw out half-hearted, “Sir, don’t you want extra some SkyMiles today?  It’s a great offer!  You can’t pass it up!  Sir, you flyin’ Delta today?  We’re giving away 10,000 SkyMiles free — for nuthin’!”  But the busy passengers did pass it by the table over and over without stopping.   Those who did stop received only the sales pitch, and I’d guess this vendor’s application completion rate was much less than half of the other man’s.

Small sale or large, connection really does pay.  And it doesn’t require a tremendous amount of effort.  It simply requires genuine presence.  Not a bad reminder while waiting in an airport.

How can you apply this insight? Write your website copy or the introduction to an article from your target read’s point of view. When talking with a potential client or referral source, ask questions before you talk about your experience and qualifications. Make it your practice to seek to understand before you seek to be understood.