Law, leadership, and the brain

Thanks to Stephanie West Allen’s Idealawg, I’ve been mulling over a couple of interesting articles that connect neuroscience with the law and with leadership.  First up is a Wall Street Journal article titled, Except in One Career, Our Brains Seem Built for Optimism.  Research suggests not only that the human brain is predisposed to an optimistic view of the world, but that the effect of moderate optimism is quite beneficial… Except in law.  From the article:

The influence of optimism on human behavior is so pervasive that it must have survival value, researchers speculate, and may give us the ability to act in the face of uncertain odds.

Medical evidence is suggestive. Optimistic people at risk for skin cancer are more likely to use sunscreen. Optimistic coronary artery bypass patients are more likely than pessimists to be taking vitamins, eating low-fat foods and joining a cardiac-rehab program five years after surgery — and living longer, studies show.

“If even half the time our actions work out well, our life is going to turn out for the better,” Dr. Phelps said. “If you are pessimistic, you are unlikely to even try.”

Indeed, the researchers suspect that the breakdown of this brain network may contribute to clinical depression. All in all, Dr. Seligman said, optimists tend to do better in life than their talents alone might suggest.

Except lawyers.

Surveying law students at the University of Virginia, he found that pessimists got better grades, were more likely to make law review and, upon graduation, received better job offers. There was no scientific reason. “In law,” he said, “pessimism is considered prudence.”

David Giacalone of f/k/a offers an interesting rejoinder that suggests a lawyer will be far more effective if he or she expresses both optimism and pessimism: “To be truly good at issue-spotting and at giving excellent advice (as a good consigliere must to survive), you need to be able to envision both good and bad outcomes, and all those in between.”  Amen.

The second article, It’s All in the Mind,  questions the impact of “neuroleadership,” which it defines as “a blend of certain findings from neuroscience with a set of leadership practices and principles designed to encourage more consultative, creative and empathetic corporate chiefs.”  The article identifies four “elements of brain function that are deemed most applicable to business leadership:”

    • the ability to think more creatively and use intuition by improving attention and changing thinking habits;
    • the ability to interconnect and empathise, which is enhanced when we have lower-frequency brain waves or slow down our thinking;
    • the understanding of how the brain reacts to change and the need for positive feedback to help create and reinforce new ways of operating; and
    • the health effects on the entire body from the brain continually working under chronic stress and with excess adrenaline.

Neuroleadership purports to offer scientific evidence to support tools and techniques for leadership development that might be less palatable in hard-driving business settings absent such evidence: “With many years’ experience of talking to business people about topics such as emotions and spirituality, [Daniel] Byrnes [consultant and lecturer in leadership and change management at Australian School of Business in Sydney] says when the idea can be backed by science it is easier to accept. ‘We can measure this stuff’,’ he adds.”

Howard Gardner, Harvard Graduate School of Education academic and author of the bestseller Changing Minds, has sounded a note of skepticism about the potential benefits of neuroleadership: “I can’t think of anything a leader should do differently because of what we know about the brain.”  Time will tell, but it will be interesting to see how business — and lawyers — react if neuroscientific evidence does indeed support the “softer” leadership skills.

And for those interested in applied neurosciences, I heartily recommend Stephanie West Allen’s other blog, Brains on Purpose, where she collaborates with Jeffrey Schwartz, MD to address neuroscience and conflict resolution.

What would your clients say?

I’m out of town this week (as I have been most of the last month) and decided this morning to order room service for breakfast.  I ordered scrambled eggs and rye toast.  What I got was scrambled eggs (but no salt and pepper) and wheat toast.  Mildly annoying, right?  I noticed the error, of course, and I’ll remember if I order room service at this hotel again.  I may even remember if in the future I’m deciding whether to stay here again — though probably not the incident, only the lingering feeling that things weren’t quite right here.  But it’s just mildly annoying; I didn’t call room service to complain, I didn’t ask them to fix the error, and I’m certainly not going to pack my bag and check out because of this.  Wondering what this has to do with your clients?

Most of us assume that our clients are satisfied with our service unless they complain.  But, as my story indicates, that may not be the case.  A small error can often be corrected without much effort, but uncorrected it can grow into a negative perception (can’t these people do anything right?) that can endanger the relationship — and perhaps the lawyer would have no idea until matters had gone too far.

The simple fix?  Ask your clients how things are going.  Are they pleased?  Is there anything they’d like to run differently?  Perhaps they do/don’t want to be copied on correspondence, internal memoranda, etc.  Perhaps they do/don’t want to be notified by telephone when something of minor importance happens.  Perhaps they do/don’t want to meet with you face-to-face on a regular basis just to review what’s happening.  Guessing is not helpful, but asking is.  And consider how to pose your questions to encourage honest response.  In other words, “What could we do to work with you more effectively?” might lead to more useful responses than, “Are you happy with the work we’re doing?”�

Office Politics: excluded from the group

One of the enduring challenges for any professional is navigating office politics.  Regardless of the profession, office relationships can be extremely challenging and rewarding — sometimes even at the same time.  Challenges can come from a variety of sources: simple misunderstandings, failure to appreciate different skills and approaches, resentment about coworker’s work habits, etc.  Office conflict is a fairly common topic in a coaching engagement, and the good news is that it’s generally possible to resolve or at least minimize it.

Through the blogosphere, I was introduced to Franke James (pictured here), inventor of The Office-Politics® Game.  Franke has put together a marvelous board of advisers (including experts in the areas of executive coaching, leadership development, dispute resolution, employment law, PR and ethics) to answer letters.  Bob Sutton recently posted an Office-Politics.com letter and provided input on one of Franke’s responses.  I was delighted when Franke invited me to serve as a guest adviser and sent me a letter to review.  The letter began like this:

I am an attorney — specifically, a prosecutor. My problem is that there is a dominant clique in my workplace, and I have been regularly excluded (implicitly and expressly) from social events. I feel as though I’m in high school again, and my co-workers have formed an exclusionary clique comprised of only the “cool” kids.

It all began when another co-worker attorney — a temporary employee who I’ll call “Tad” — began making comments behind my back.

You can read the rest of the letter, in which this prosecutor describes how he and others in the office (all of whom are about 10-15 years older than the bulk of lawyers in the office) are excluded from group outings and my response here.  And don’t miss Franke’s response, which takes a different approach and adds some marvelous ideas.�

Practice skills: resilience (part 2 — the strategies)

As promised in Wednesday’s post on resilience, today’s topic is how to be resilient in the face of challenges and adverse events.

I recently worked with a client who tended to get stuck in things that had gone wrong or felt like slights to her. For instance, after opposing counsel accused her of acting in bad faith in the course of a discovery dispute, she found it difficult to pull herself out of that and wanted to over-correct to demonstrate the good faith that permeates her practice. She felt personally attacked, and she felt defensive and angry. Critically, she experienced great stress in dealing with that lawyer and was concerned that her feelings could compromise her representation of her client. After some probing, we came to the conclusion that developing resilience would help her to move through those stages with greater ease. Here are some of the steps we worked through that resulted in a substantial shift in her ability to recover quickly from adverse occurrences.

1. Examine the event and assess what’s really going on. In this example, was opposing counsel offering valid feedback, or was he attempting to knock her off her game to gain advantage? Is there a third possibility? Was my client exhibiting bad faith?  (And if the upsetting event had been a mistake my client made, the task here would be to determine what caused the mistake — miscommunication, undue hurry, etc.) This reality check leads directly to step 2…

2. Put the event in “proper perspective.”  My client concluded that opposing counsel, known for trying to provoke litigation opponents through accusation and displays of anger, made his assertion because he calculated that it would draw her attention away from the case. Given that conclusion, ruminating on the accusation and bending over backward to prove it untrue would give the event more energy than it deserved. More importantly, such behavior could damage the representation and harm the client’s interest. Analytically, then, it made no sense for my client to continue to be upset or to react to the accusation. But it still hurt.

3. Self-reflection.  My client checked in with what she knew to be true. She knew that she was not acting in bad faith. She knew that she seeks to act and speak in integrity, and she knew that she had done so in this instance.

4. Acknowledge the reaction and then choose the response, and/or shift the emotional energy.  Emotions are what they are. They’re neither good nor bad. My client was hurt and upset by the situation, and it was important that she acknowledge that. Having done so, she then had the choice of whether to respond from the hurt and upset or to rely on what she’d uncovered in steps 1-3 and to respond from that knowledge. In other words, she applied problem-solving skills to determine what would be most effective.


In other situations where there’s no actual response appropriate (for instance, if a lawyer has been trying to develop business and is told no by a prospective client), the best action is likely to shift the emotional energy by asking what else is true. Does the “no” mean this lawyer is incompetent? That he’ll never get other business? Probably not. After acknowledging the disappointment, the lawyer can recognize that he’s been retained by other clients and has done well for them, perhaps shift to a sense of gratitude for those clients and that experience, and shift the emotional energy.

These steps facilitate dealing with whatever has happened by (1) acknowledging the event, its cause, and its impact and (2) responding to the event effectively rather than getting stuck in it.  That’s resilience, and that’s a key skill for lawyers.

Practice skill: resilience (part 1)

I recently ran across a post by Ruthie on Ruthie’s Law inquiring, “Are you tough enough?”  Ruthie suggests that:

The most successful lawyers are the ones who can accept that occassionally making mistakes is the price of progression, pick themselves up, move on and vow not to make the same mistake again. The most successful of all are the ones who can make the same mistake a second time, pick themselves up and move on (although if you make the same mistake more than twice, you may want to ask yourself if you were really paying attention before).

Her post responds to this one by Dan Hull of What About Clients? that argues that lawyers naturally lack resilience but must acquire it to be effective in practice and in the business of practicing law.  Dan posits that

We lawyers are, in the main, natural-born weenies and squirrels. We are great people. But we sweat small stuff–part of our job, of course–and we over-react. We have amazingly poor defenses to each day’s hard knocks and battles.

. . .

However, without even doing an empirical study, it’s obvious to me that lawyer “over-sensitivity” is a huge problem in our lawyer worlds and workplaces. Our reactions to the sum of small bad stuff prevents us from doing the big stuff or from doing it well. This hurts us as people. But way more importantly, it hurts your client: the main event.

And, for the sake of completeness, Dan’s post was prompted by Mark Bennett‘s post on Resiliency, in which he responds to a post by Ed Poll arguing that lawyers “can’t sell” because they lack resiliency.  Mark, who writes the blog Defending People: The Art and Science of Criminal Defense Trial Lawyering, convincingly excludes lack of resilience as an attribute of criminal defense lawyers.

I find this conversation fascinating and worth some exploration.  My first question is, as usual, is it true that lawyers (as a group) lack resilience?  Whether it’s true as a generalization is much less important than whether it’s true for a particular lawyer, in my view.  And if it’s true for someone, the reason why it’s true is much less important than devising a method for that person to increase his or her capacity for resilience.

So, how can a lawyer choose resilience in the face of a challenge?  Rather than make this post one of mammoth proportions, I’ll provide some strategies on resilience on Friday… So check back!

“I hate being a lawyer”

When I review the searches that lead people to this blog, I all too frequently find some version of, “I hate being a lawyer.”  Often I shrug and move on without much thought, but seeing the search last weekend took me down a different line of thought.

Is this really true for the searcher?

Maybe it is.  If so, I empathize.  Although I’ve never hated practicing law, I’ve (briefly) had jobs I hated and sometimes had to do tasks I hated even in jobs I loved.  It’s painful to hate something that consumes the bulk of one’s conscious hours, and change is in order — pronto.

More likely, though, it’s not entirely true, though there’s some part of the statement that is true.  So, the key is to determine which of two aspects (and perhaps more) is untrue.  (And for here on out, I’m addressing the “you” who agree with the search statement.)

1.  “I hate being a lawyer.  What does it mean to you to “be a lawyer?”  How do you interpret that identity, and what do you dislike about it?  Is there a way to reshape “being a lawyer” so that it’s more acceptable?  Is it different to “be someone who practices law” than to “be a lawyer”?  This is a rich area for exploration.

2.  “I hate practicing law.”  This is what I suspect the search is really all about.  But again, is this entirely true?  Is there some part of practice you enjoy?  Maybe you really like research and writing but hate dealing with clients — or vice versa.  Maybe you enjoy the puzzle of tax law but not the clients you represent.  Maybe you want to be on your feet and out of the office more than anything.  Finding the parts of practice that you do like is the key step toward a situation that’s a good fit for you.  This is another area rich for investigation.

Although happy lawyers explain the source of their happiness in many different ways, the common denominator seems to be that they connect what they enjoy to what they do on a regular basis in practice.  I don’t imagine that any lawyer or any person likes every single professional task undertaken, but there’s a tipping point, and those who stay above that point tend to self-identify as happy.  I’ve also observed that happy lawyers connect with a sense of fulfillment or a belief that what they’re doing matters.

The bottom line, of course, is that making the statement “I hate being a lawyer” calls for some kind of action.  Maybe the action is a job/career change, or maybe it’s analysis to identify what changes would negate that statement (partly or completely) and making those changes.

So, searcher, you “hate being a lawyer.”  What will you choose to do about it?

 

How to speak as a new associate

One of my favorite parts of The Curmudgeon’s Guide to Practicing Law (previously reviewed here) is the section debunking the myth that a new lawyer is a potted plant.  It’s easy for a new lawyer to get tripped up by the knowledge that he lacks experience and the desire not to appear arrogant.  So, what’s a new associate to do while learning the lay of the land?

1.  Don’t be silent.  A great many new lawyers will be too young to remember the “potted plant” reference.  When Oliver North was testifying in connection with the Iran Contra hearings, the questioning attorney rebuked North’s counsel Brendan Sullivan for his frequent objections, and Sullivan replied, “What am I, a potted plant? I’m here as a lawyer. That’s my job.”

The moral of this story for new lawyers is, of course, that your job requires you to speak up and to participate in whatever is going on.  A new lawyer is unlikely to have the deciding vote on much of anything, but you’re a fresh brain and new eyes, and your perspective is valuable.  Don’t be arrogant, but do be confident in your ability to contribute.

Some lawyers who are reticent to speak up will need to break out of their comfort zone or to find another method to share their thoughts.  Staying silent is career suicide.  If this is a stumbling block for you, get help from a mentor or coach.  Now.

2.  Ask questions, wisely.  A new lawyer isn’t expected to know everything about the facts of a case, or the controlling law, or the client, or… You get the idea.  However, it’s important to use good judgment in deciding what questions to ask and what you need to discover on your own.  Initiative is a common measuring stick for attorney development, and it’s unwise to get a reputation for asking questions without forethought.  So, ask questions, but make sure you put thought into your inquiry.

3.  Don’t preface questions/comments.  Especially when new and uncomfortable, lawyers may have a tendency to preface their questions or comments with a disclaimer, such as:  “I may be wrong, but…” or “This might be a stupid question, but…” or “Do you think maybe it would be better to…”  These prefaces remove all power from the question or comment.  Of course, judgment comes into play here too, because it may be quite wise to say something like, “I realize the law is unsettled in this area, but it seems to me that…”  Don’t let yourself off the hook in a preface, but do signal appropriate uncertainty.

4.  Manage your tone and breath.  Some lawyers, especially new lawyers, get nervous and their voice shakes a bit or they stumble over words.  And sometimes a lawyer will end a suggestion with a tonal question mark.  Be attentive to your speech pattern.  End statements with a downward tone and questions with an upward tone, and don’t reverse the two.  Explore breath control for presentations.  And remember to breathe — and to breathe out before you breathe in.

5.  Be thoughtful.  Make sure your comments and questions reflect the thought and analysis you’ve put into the issue.  Especially in the early weeks and months of a new job, one of the key tasks is to demonstrate consideration of all the relevant factors and the process of arriving at a well-reasoned and insightful suggestion or comment.  On this point, see What Are You Thinking? on the always thought-provoking What About Clients? blog.

6.  Be ready to respond to questions.  When you’re asked for an opinion, do have one.  It need not be correct, necessarily, but you need to be ready to share and explain it.  Here again, the goal is to demonstrate your insight and your thought process.

Inspiration for those considering a new career; can practice be easier?

One of the curious things about my coaching experience is that the topics that arise (with current and potential clients) seem to move in cycles.  Right now, the top two issues on which I’m coaching are (1) making partner (long-term strategy as well as short-term “beefing up” in preparation for the decision and (2) leaving the law.  For those thinking about leaving practice: the JD Bliss Blog has done some marvelous profiles of lawyers who’ve left the law for other pursuits, and I commend those to anyone who’s considering a move out of practice.  Nice inspiration, in short bites, for anyone wondering what might be next.

Meanwhile, for those committed to staying in practice (or at least not committed to leaving), here’s something for you to consider: can you create a practice that’s any easier for you than it is now?  This weekend, I was gardening (and by that, I mean tending parts of an unruly 1-acre yard) in 97-degree weather.  Adjusted for the high humidity, the heat index topped 107.  It was not fun.  I noticed two tendencies that made my work harder than it had to be, though: I was holding my breath every time I tried to pull out a large weed, and I was drinking a bottle of water only every hour or so.  Nothing would have made the work fun under the circumstances, but when I started breathing better and carried a large water bottle around the yard with me, it started being less unpleasant.  I also stopped yardwork entirely between 11 AM and 6 PM; had I not done that, I doubt I’d ever have been willing to set foot in the state of Maryland again!

What’s the practice analogy?  It’ll vary somewhat for each lawyer, but here are some examples:

**  Use the concepts of full engagement and selective disengagement for better energy management.

**  Make sure your office is arranged for maximum utility (good chair, good light, not cluttered, supplies and resources you need at hand, etc.).

**  Commit to raising your practice skills.

**  Identify the habits or tendencies that are detrimental and figure out how to turn them around.

**  If you goes through your days with a negative attitude, consider whether there’s an alternative.

**  Find mentors who can guide you through practice development, office politics, etc.

Leaving the law: how to start the next chapter

I recently had an opportunity to offer some suggestions to a lawyer who’s ready to leave the practice but uncertain where to start in creating the next chapter of her career.  Since that’s hardly an unusual state of affairs, I thought I’d post my comments here in hopes of helping others in a similar position.

Deciding whether to leave the law and what to do next requires examination of a wide variety of questions.  Some of the questions that I offer clients who are considering leaving practice include the following:

*  What do you want to bring from your legal career into your next career?  Do you want to be in a law-related field that will make specific use of your legal training, or do you want to explore something ocmpletely new?

*  What do you enjoy?  Writing, making presentations, working solo, working with a team, leading, managing, directing, etc.?

*  What are you passionate about?  Would you like to bring that passion into your work?  Another way of asking this is, for the sake of what are you working?

*  What do you want your days to look like?  Is work/life balance a significant consideration for you?  Imagine your ideal work situation and describe what it looks like — and really, you don’t have to know what the work itself would be to do this.  For instance, would you work in an office or from home?  Would you have an assistant?  Would your days be full of meetings?  Would you travel for business?  Would you spend time creating?  Would you spend time performing analyses or developing strategies?

* What has caused you to decide to leave practice?  (There’s often lots of information there, and some of the clients I’ve worked with have discovered that they don’t actually want to leave practice, they just want to change their practice so it fits them better.)

There are so many questions that merit exploration, and these are just a few starters.

I’d also suggest talking with others who’ve left practice and exploring books about career changes for lawyers, such as: The Lawyer’s Career Change Handbook (Hindi Greenberg), What Can You Do With a Law Degree?: A Lawyers’ Guide to Career Alternatives Inside, Outside & Around the Law (Deborah Arron);  Alternative Careers for Lawyers (Hillary Mantis); and Beyond the Big Firm: Profiles of Lawyers Who Want Something More (Alan B. Morrison and Diane T. Chin).  (Sorry, no links this morning, but you can find all of these on Amazon.)

You might also consider whether coaching could be beneficial.  Coaching is a useful way to discover what will work best for you given your skills and talents, your desires, and your needs.  A coaching relationship also creates a safe space to explore next steps with someone who “gets it” and, perhaps unlike family/colleagues/friends has nothing at risk based on your decisions.

Are you suffering from communications chaos?

Lawyers rely on good communications skills.  Whether it’s in writing or in person, how well a lawyer communicates will have a significant impact on her career success.  We spend a lot of time learning how to make effective, persuasive oral presentations in the context of practice, but what about day-to-day communications?  These examples illustrate the problems that can occur.

**  Adam Associate has just started working with Paula Partner.  Adam is a good lawyer with strong skills, but things just aren’t gelling in his working relationship with Paula.  Last week, Adam put together a memo illustrating some strategic decisions to be made for a client.  The memo reviewed the possibilities and included lots of data and details on each option.  When he gave Paula the memo with its attachments, she looked at it and snapped, “Adam, I need a bottom line.  What’s the game plan here?”  Adam began to review the options so he could give Paula the background necessary to understand his final recommendation, but he could tell she was getting more and more impatient.  Finally he cut his comments short and told her what he thought the client should do.  Paula thanked him, and after Adam left she sat down to do her own quick review of the situation.  A few days later, Adam was surprised to find out that she’d made a recommendation to the client that was a good approach but didn’t make use of the hard work he’d done.  Both Adam and Paula are frustrated, and Adam is wondering whether he’s in line for a negative (and unfair?) review since Paula clearly doesn’t appreciate his precision and thoroughness.

**  Paula recently made a pitch to Clinton Client over lunch, to represent his company in a huge merger.  She delivered clear though somewhat abstract information about her experience and the firm’s capabilities, and she presented him with an action plan that showed how she’d hit the ground running.  She was puzzled that Clinton kept throwing in new ideas that were far outside what she had contemplated, and she was annoyed that Clinton interrupted their conversation several times to speak to friends and acquaintances in the restaurant.  Paula had the feeling that Clinton knew every person who walked through the door and that he was intent on speaking to all of them.  He asked whether Paula or her firm represented any of the movers and shakers in his industry, most of whom he identified as friends.  Although Paula was willing to make a personal connection with Clinton, she wanted to move on to business and was frustrated that Clinton seemed to be more interested in telling stories and drawing analogies rather than sticking to the facts.

**  Adam was having trouble with Sue Secretary.  Although she had terrific skills, Sue always wanted to know more about the work she was doing and seemed to approach Adam’s practice as if she and Adam were a team.  Although Adam appreciated her interest, he didn’t particularly enjoy the “bonding time” of talking about family and personal interests, and he sometimes felt that Sue’s favorite word was “why.”  Sue couldn’t stand the organizational systems that Adam demanded and wondered especially why he needed his files to be identical, with the labels printed in a certain font and arranged according to the system he’d been using since his first year in practice.

Do these situations sound at all familiar?  Have you ever found yourself wondering why someone behaves they way they do or wished you could predict how they might respond to a situation?  I’ve been using an assessment known as the DISC with clients for over a year now to help explain and eliminate these communications problems.  DISC measures the extent to which you exhibit behavior and communication styles known as Dominant, Influencing, Steady, or Compliant.  Once you know your own style, it becomes easy to recognize other people’s styles, and that allows you to adjust your own style for maximum effectiveness in communications.  You can learn more about the DISC here, here, and here.