Protecting the past?

Technology has created (or created the opportunity for) disruption in the way that legal services are delivered. Those disruptions have occurred in modes of communication (such as e-mail, which may create the unspoken expectation of near-instantaneous response), in provision of services (such as document preparation services), in efficiency (such as various forms of automation), and in measurement of efficiency and/or effectiveness (such as large corporations’ use of data to track legal services providers), among others.

If you’re struggling to find how you can respond to these disruptions –whether that means working to overcome them and return to “normal” or working to innovate your own ways of creating value for your clients–check out this post. Let it guide your approach to serving your clients. And keep this in mind: small changes can produce big results, so don’t get wrapped up in the idea that you need to produce innovation on a level with introducing e-mail. You can create the future with small improvements, too.