Archive for year: 2021

One of the best ways to build your reputation as being skilled in your area of practice is through content marketing. Offering articles, blog posts, presentations, and the like that are centered on your practice area and that share substantive information useful to your audience highlights your knowledge, adds to your credibility, and shares something about who you are as a lawyer. If used well, these pieces can also lead to website traffic and even direct contact with a potential client.

Content marketing just might be a reluctant rainmaker’s best tool, if used strategically. Assuming you select the right topics and that you place your writings in appropriate online and offline publications and speak to the right audiences, you can benefit because your audience is actively interested in the information you’re sharing and you’re demonstrating your value while marketing. 

But the need for content generation can also be the bane of a lawyer’s existence. The content must be timely (or evergreen), relevant, easily consumed, and—most importantly—good. Creating qualified content isn’t necessarily easy. If you imagine sitting in front of a blank computer screen, wracking your brain for an interesting topic you can cover effectively in the time you have available, not to mention trying to squeeze in one more activity in your already-overburdened schedule, you aren’t alone.

The good news is, it doesn’t have to be so painful.  Many of my private clients find that coming up with ideas is the most difficult part of content marketing.  Here’s how to make it easier:

1. Use listening tools. Twitter and LinkedIn can be useful for tracking trending topics. Skim or read periodicals relevant to your industry as well as some from outside your industry. One of my favorite tools is the app Flipboard, a “personalized magazine” that pulls news from a variety of sources grouped by the categories selected by the user.
2. Use your clients’ questions and concerns. You probably field questions day in and day out. What themes do you notice? What questions should your clients be asking? If you’re stumped, skim your sent emails. You’re almost certain to find topics suitable for inclusion in written materials and presentations.
3. Ask your clients what they’re thinking and wondering about. Not only will you learn more about your clients’ needs, which is a useful business development activity in itself, but also you’ll notice themes that interest your clients and are ripe for content generation.
4. Review a book or service that your clients will find useful. Chances are that you’re aware of sources that your clients don’t generally follow. (For example, I periodically review business books in this newsletter. Most lawyers don’t make the time to read these books, and I often get notes of thanks for highlighting useful information.) Bringing information your audience might not discover otherwise adds value.
5. Myths, misunderstandings, and outright lies. Chances are that there are some incorrect but commonly-held beliefs or approaches related to an issue that your clients face. Sometimes it’s a simple factual misunderstanding or misinterpretation, and sometimes it’s all about the deeper truth. Debunk those misapprehensions or challenge the common wisdom. When you explain myths and truths, you can quickly get the attention of your audience. And it’s ok to take a controversial position in doing so as long as you have facts and logic to back up your position.

Most importantly, keep a running list of your ideas for content. You’ll probably find that the best ideas occur to you while you’re exercising, showering, watching TV – anything except sitting at your desk. Use Evernote or a simple Word document to list your ideas. That way, when you’re facing a blank computer screen, you’ll have a list of ideas ready to go.

Have you ever caught yourself thinking about a task you need to complete and wishing you could just get yourself motivated to do it? That happens especially with tasks that don’t have a specific deadline, and even more so if the task isn’t one that feels like it comes naturally.

Business development tasks are one example of “must-have motivation” activities. The tasks take significant effort: writing an article, having lunch with a contact to accomplish some specific goal, and similar tasks take time, energy, and thought. If you don’t particularly enjoy the effort, it’s easy to delay it until you feel motivated. So you wait, but what happens if the motivation never comes?

I saw a great quote a few days ago that may bring this struggle into new focus:

 

This applies to business development in two ways: 

1. If you aren’t feeling motivated, take some action. It’s often challenging to start something new, but once you’re in process, it may be easier to continue. If you want to write an article, for example, try outlining it first—both as a way to organize your thoughts and as a way to get started with something easier than actually writing. Once the outline is done, you may feel more willing to start writing, and you’ll certainly find it easier to do because you already know where you’re headed with your text.
2. As you see positive results, you are likely to find yourself more motivated to continue. If you have lunch with a contact and it leads to something good (an introduction to someone you’ve been wanting to meet or a referral, for instance), you’re more likely to set up lunch with another contact. This is where momentum comes into play, too: consistent action tends to beget more action.

So, the bottom line: if you’re feeling unmotivated, do something. Take even a small step. You’ll likely find that your action will increase your motivation, which will lead to more action.

You’ve probably heard some version of Bob Burg’s statement that “All things being equal, people will do business with and refer business to, those people they know, like and trust.”

We tend to focus on getting known, we work to communicate in a way that increases the chances of being liked, but how do you build trust? I like this answer:

 

What does this mean in the context of business development and the practice of law? Ensure, to the greatest extent possible, that everything you do increases (or at least doesn’t decrease) your trustworthiness. For example:

• Return calls and emails within a reasonable time. (Extra points for letting your contacts know when they should expect to hear from you.)
• If you say you’ll do something (whether it’s billable work or following up on a conversation), do it at the time and in the way you said you would.
• If you send a newsletter, send it consistently.
• If you’re asked a question and you don’t know the answer, say so and promise a follow-up—and then follow up when you said you would or sooner.
• If you’re wrong about something or you make a mistake, own up to it. Explain if necessary, but don’t make excuses.
• Be findable in the groups and publications where someone in your field would ordinarily be found. (If you’re an elder law attorney, for example, you might be a member of the National Academy of Elder Law Attorneys.)
• Have a professional presence both offline and online that fits your practice. (Your “vibe” will be likely different if you work with musicians than if you serve Fortune 100 companies, for instance.)

These are just a few examples of how you might do your part to appear and be trustworthy. What opportunities do you see in your own practice?

Have you ever had the wind knocked out of your business development sails? That can happen when you expect to land some new business and it doesn’t happen, when you hit a few closed doors in a row, or even when you lay out your business development plan and feel exhausted just looking at it. Nobody said building a book of business is easy or fast.

Here’s what makes it less frustrating: doing business development activity on a consistent basis and tracking what you do and your results. When you act consistently and build a track record to look back on, you’ll find it easier to keep on keeping on.

Consistency

I’ve written extensively about the need for consistency. In talking with several clients recently who were slammed with billable work and leaving business development work on the back burner as a result, I suggested this:

1. Determine, with all the clear-eyed realism you can muster, how much time you can make available for business development activity on a daily basis.
2. Block that amount of time on your daily

3. Categorize your task list based on the type of activity (contexts, to use Getting Things Done language) and on the amount of time necessary for completion.
4. Work on one “chunk” of activity each day. If your tasks take less time than you have available, cross a couple of items off your list. If they take more time than you have available, define and complete one step toward the task.

You probably won’t keep your scheduled block every single day, but if the blocks are on your calendar, you have a much better chance of making consistent progress than if you only have one block of time set aside per week.

Tracking

I’ve also written about parallels between business development and going to the gym. Last month, I shifted from a small local gym to my neighborhood YMCA, and I discovered a new parallel: tracking matters!

My new gym features Fitlinxx®, small screens that show the proper settings for each machine and connect to an online program that tracks participants’ activity. Through Fitlinxx®, I can see historical data about what machines I used, how much weight I lifted, and how much cardio or other activity I performed, along with my standings among other FitLinxx® members. I not only stay motivated (right now, I’m #8 among women in my age range in my gym, and I’m just over 200 points behind the #5 position—hello, competition with myself to move up!) but I can also correlate how I performed with how I’m feeling, how I sleeping, and so on. All of this data is measurable and meaningful to me, and I can use it to help me improve.

So too with tracking your business development activity and results. When you track what you did and what happened as a result, you’ll get data that will tell you what you can and should do to improve your results. (Do more of what works well and eliminate what doesn’t work.) You may also find that tracking your activity is motivating in itself, and if you share it with an accountability partner (a peer or a coach) you’ll likely find that you do more activity and work to do better.

Here’s the bottom line on tracking:

 

 

You can find more information on how to track your results in Chapter 3 of The Reluctant Rainmaker, and you may download a sample tracking sheet here.

How will you build consistency and tracking into your business development approach?